Troubleshoot Missing Testing Evidence
Diagnose missing economics, unmatched products, source health, and incomplete Testing rows.
Before you begin
Capture the organization, platform, date range, SKU or campaign, and the exact missing value or warning. Do not edit product identity or economics merely to make a warning disappear. First determine whether the gap originates in an integration, matching, timing, quotation data, or filtering.
How it works
Testing assembles evidence from several boundaries: connected advertising sources, commerce orders, organization SKU identity, attribution or matching logic, and product economics. Setup-health indicators describe missing prerequisites. Backfill or synchronization can also affect how quickly historical evidence becomes available.
Step-by-step
- Confirm the active organization and Testing platform selection.
- Expand the date range enough to include known activity without obscuring the investigation.
- Search the exact SKU or campaign and clear unrelated segments or action filters.
- Check integration status for the relevant commerce or advertising source.
- Confirm that the product SKU matches the source item used by orders or advertising evidence.
- Review the approved quotation or product economics needed for break-even calculations.
- Open available order, campaign, or attribution evidence and compare timestamps.
- Allow active synchronization or backfill to complete before making duplicate records.
- Refresh Testing and verify whether the setup-health warning changed.
- If the gap remains, document the precise source, identifier, date range, and missing field for support.
Check your result
The missing value is either restored or explained by a specific prerequisite. Product identity remains consistent, no duplicate record was created, and the row’s decision reason accurately reflects the evidence that is currently available.
Common problems
Orders exist but the product has no evidence: line-item SKUs may not match the organization registry.
Spend exists but sales do not: inspect attribution context, campaign/product matching, date boundaries, and commerce synchronization.
Break-even remains unavailable: review approved cost and other required economics rather than substituting zero.
Backfill appears stuck: confirm source authorization and allow the supported process to finish before reconnecting or importing replacements.
Permissions and data notes
Integration management, quotation editing, and Testing access can belong to different roles. Coordinate with the appropriate administrator without sharing credentials. Preserve original source identifiers and treat missing data as unknown, not as zero performance.